Welcome to the New Service Era

We strip out the inefficiency and waste from your after-sales processes to reduce costs, improve customer service and hit sustainability targets. Sounds too good to be true? Try us.

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Our solutions

We offer platform enabled solutions for each stage of the service supply chain. We can manage a single process, or the entire service supply chain, on your behalf, as-a-service.

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OnProcess solutions: Plan, Deliver, Recover

Just a few of our clients

What’s your goal?

Become more sustainable


Here’s how


Deliver on time and meet every SLA thanks to fresh insight into the after-sales lifecycle.

Here’s how

Streamline and optimize your processes

Limit inefficiency, cut costs and unearth new revenue by connecting and automating after-sales processes.


Why OnProcess? Experience, expertise and excellence.

Over the last 20+ years we’ve worked with some of the largest manufacturers and product owners across healthcare, consumer electronics and networking technology. In that time we’ve orchestrated the planning, delivery and recovery of millions of parts and built relationships with every major logistics partner. Now we’re encoding this knowledge and experience into Agora so that our customers can benefit from our insight.


The platform that powers our services

Our Agora platform powers everything we do. It’s an integrated stack of configurable applications, processes and tools that cover the entire after-sales supply chain. We use AI and machine learning to automate processes, coordinate communications and tackle inefficiency and waste. And every decision we make is guided by Dynamic Service Insight.

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Who we serve

Our deep domain expertise enables us to work with a wide range of enterprises operating in networking and storage, telecommunications, broadband and medical technology. See how we adapt our services and technology to best suit your industry.


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Telecoms & broadband

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Medical Technology

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